Dynamic RPA Developer and Systems Engineer with a proven track record at GPI and Microsoft, adept at leveraging PowerShell and Python to enhance workflow automation. Spearheaded the transition to a hybrid workforce, exhibiting strong project management and problem-solving skills. Expert in Microsoft 365 and Azure services, with a focus on innovative solutions and continuous improvement.

WORK EXPERIENCE

Corporate RPA Developer → GPI, Babylon, NY (Working Remote from Richmond, VA, 2019–Present

  • Utilized the Microsoft Power Platform, Python, PowerShell, and other automation tools to digitally transform tedious and manual workloads into custom applications or automated solutions.

  • Wrote extensive documentation outlining designed solutions and root cause analysis and resolution for issues.

  • Worked with 3rd party vendors to resolve issues and pushed for timely resolution of issues.

  • Deployed Code into production following CI/CD standards and testing tiers.

  • Maintained an extensive PowerShell script library on GitHub.

  • Project Manager coordinating efforts between several departments.

  • Managed Microsoft 365 and Azure services for a 2000-person engineering firm.

  • Took the company from an office-only to a hybrid workforce during the Covid-19 pandemic.

  • Supported DNS and network configurations as needed.

  • Configured SAML/SSO and other identity services for LOB products Maintained on-prem and Azure AD and is the go-to Tier 3 resource for any issues within the Microsoft Ecosystem.

Tier 2 Systems Engineer → OS33 (now VENN), Edison, NJ, 2017–2019

  • Handle incoming tickets across a 100+ client multi-domain, multi-cloud environment.

  • Supported all clients remotely with Citrix XenApp and VMWare services, macOS and Windows RMM, and Microsoft 365 infrastructure.

  • Maintained PowerShell library and trained other employees on the administration and use of Microsoft services.

  • Managed Group Policy and Active Directory for all clients.

  • All issues were solved within a tight SLA with on-call rotations.

  • Created SOP's and guidelines for the use of the OS33 Workplace product line.

  • Maintained 24/7 uptime for application services.

Consumer Services Advisor → Microsoft, Bridgewater, NJ, 2014-2017

  • Diagnose and repair consumer and enterprise endpoints and networks

  • Taught classes for businesses and consumers regarding Microsoft technology

  • Provided tier one and two support for Microsoft Office (2007 – 365) and Windows (XP – 10) • Extensive use of Dynamics CRM and SharePoint

  • Provided updates to management staff daily on turn around for customer repair and other projects

VOLUNTEER EXPERIENCE

Live Sound Engineer → Remnant Church, Richmond, VA, 2020-Present

  • Set up, operated and maintained sound equipment for live events, including mixing boards, microphones, amplifiers and speakers.

  • Adjusted signal levels, equalization and other settings to optimize sound quality during live performances.

  • Monitored levels throughout the performance to make sure they stay within specified ranges.

Volunteer Firefighter → Washington Twp and Tri-County Fire Co., Hackettstown, NJ, 2013-2018

  • Participated in drills and training sessions designed to improve firefighter proficiency levels.

  • Provided efficient communication with team members during critical incidents.

  • Responded promptly to emergency calls from dispatch centers.

  • Practiced emergency medical response procedures, such as CPR and First Aid, to assist injured personnel.

  • Demonstrated leadership skills in coordinating firefighting efforts with other volunteer firefighters

Skills

Microsoft 365 • Azure AD • PowerShell • Bash • Workflow Automation • Git • Power Platform • Python • Linux • Project Management

Recreation

Disc Golf • Musician • Video Games • Counselor • Tolkien Society Member • Hockey